terms condition

Terms & Conditions

NJERE TOURS & SAFARIS, TERMS AND CONDITIONS 

a) NJERE TOURS & SAFARIS

INCLUSIONS

Accommodation in carefully selected properties in all East African countries as per the itineraries.

Transport in 4 X 4 Land cruisers or comfortable Van, driven by a naturalist driver/guide. Multilingual driver-guides can also be provided.

Two ½ size bottles of mineral water each day for each guest while on safari.

All meals while on safari as per the itineraries.

All transfers as indicated in the itineraries.

EXCLUSIONS

International flights

Things of personal nature and any other service not included in the itinerary.

Passport and visa fees and service charges for obtaining visas.

Personal and baggage insurance.

Cost for anything not specifically mentioned in the listing above.

Laundry, beer, and non-luxurious spirits.

b) Accommodation Substitution

Should the case arise whereby accommodation is not available at the quoted hotels/Lodges/Tented camps alternative accommodation will be provided at hotels/lodges/tented camps of similar caliber.

c) How to Book

Send a non-refundable deposit of 30% of the total tour cost. On receipt of your deposit, subject to availability, we will reserve your place on your selected safari.

d) Luggage

Please keep your luggage light – soft duffel bags are preferable.  Luggage is limited to 15kg per person on internal local flights.

e) Passport and visas

The onus is on the client to ensure that passport and visas are valid for the countries listed.  The company, its staff, and its agents cannot be held liable for any visas etc. not held by the clients.

f) Check-in and check-out times

Rooms are available for check-in at 1200 Noon on the scheduled arrival date.  Rooms should be vacated by 1000HRS on the scheduled departure date. Special consideration may be extended on departure time subject to anticipated arrivals.

g) Changes to Schedule

Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right, and in fact is obliged, to occasionally change routes and accommodations on safaris as dictated by changing conditions.  Such conditions may be brought by force majeure” or statutory directive, seasonal rainfall on bush tracks, airfields and game areas, or game migrations from region to another or reservation problems, etc. However, the company shall make all reasonable efforts in resolving the situation not limited to offering an alternative.

h) Guide Substitution

If one of our guides is unable to take a safari due to illness or other reasons, we reserve the right to substitute with another guide.

i) Prices

We will do our utmost to keep the prices as quoted or published.  Should fluctuation in statutory taxes, exchange rates, etc. force increases on us; we reserve the right to surcharge without notice, up to a maximum of 10% of the tour rate.

j) Participant Incompatibility

The company may, at its discretion and without liability of its cost to itself, at any time cancel or terminate the passengers booking and in particular without limiting the generality of the foregoing, it shall be entitled to do in the event of illness or illegal or incompatible behaviour of the passenger, who shall in such circumstances not be entitled to any refund.

k) Publicity Materials

The company reserves the right to use any photograph or film taken during the safari by an appointed representative of The Company, for the use in The Company’s advertising or publicity material, without obtaining further consent from the client prior to the departure of the client’s appointed safari

l) Authority of the Safari leader

Clients will accept the authority and decisions of the safari leader appointed by the Company.  The final decision on the itinerary, accommodation, and conduct on the safari will be taken by the safari leader appointed by the Company.

Governing Law

All terms and conditions of this agreement shall be governed by and construed in accordance to the laws of Kenya, and any litigation necessary to resolve disputes between the parties shall be held in the courts located in Kenya where such a dispute can be solved through arbitration.